Get in touch with Samplemodeling staff
Contact us
Technical support concerning the Kontakt / Kontakt Player software and the instrument activation is provided by Native Instruments: https://support.native-instruments.com/hc/en-us
Use this contact page if you have other inquiries or detailed questions concerning our instruments. If you experience any problems, please check our FAQ page first. Most likely you will find there the right answer very quickly.
In case of problems concerning payments and download links please contact MyCommerce, our shop provider:
https://www.mycommerce.com/shopper-support/
or (Deutsch):
https://www.mycommerce.de/kaeuferunterstuetzung/
Email:
- English – ordersupport@mycommerce.com
- German – ordersupport.de@mycommerce.com
- Italian – ordersupport.it@mycommerce.com
- French – ordersupport.fr@mycommerce.com
- Spanish – ordersupport.es@mycommerce.com
- Portuguese – ordersupport.pt@mycommerce.com
- Dutch - ordersupport.nl@mycommerce.com
Phone:
- US - +1-800-406-4966 Toll-free, +1-952-646-5022 (24x7x356)
- UK – +44 2030145278 / +44 2030145279 (24x7x365)
- Spain – +34 902848248 / +44 2030145279 (M-F 9am-5:30pm GMT)
- Portugal – +351 308802695 / +351 308803166 (M-F 8am-6pm GMT)
- Italy – +39 694805333 / +39 694805745 (M-F 9am-5:30pm GMT)
- Germany – +49 22182829389 / +49 22182829399 (M-F 9am-5:30pm GMT)
- France – +33 970730262 / (M-F 9am-5:30pm GMT)
If you wish to write us a message, please make sure that you wrote your e-mail address correctly. Please note that we are unable to reply if your e-mail is mistyped.
We can read and reply messages in English, German, Italian and Polish. Messages in other languages like French, Spanish or Portuguese can be roughly understood, but replied in English only.